Privacy Policy
This policy is written to cover customers in the EU/EEA, the UK, the United States (including California) and Canada.
Effective date: November 15, 2026
TrivoStream (“we”, “us”) is the controller of personal data collected through trivostream.com and the TrivoStream Service. Contact: support@trivostream.com.
1. Data we collect
- Order and account data: name, email address, billing country and address (if required by your payment method), order history, plan, connection count, login (username) assigned to you.
- Payment data: processed by our payment provider NOWPayments. We receive confirmation of payment, the transaction ID or hash, the cryptocurrency used and the amount, and, if a refund is needed, the wallet address you give us. We do not receive or store your private keys or wallet credentials.
- Support data: messages you send us by live chat, Telegram, email or other channels, and our replies.
- Technical data: IP address, device and browser type, language, pages visited, referring page, approximate location (country), and service logs such as connection times and the number of simultaneous connections on your account. This helps us secure the Service and enforce connection limits.
- Cookie and analytics data: see section 7.
We do not intentionally collect sensitive categories of data.
2. Why we use your data, and our legal bases (EU/UK)
| Purpose | Legal basis |
|---|---|
| Take and deliver your order, create your account, provide the Service | Performance of a contract |
| Customer support and refunds | Performance of a contract; legitimate interests |
| Take payments, prevent fraud and payment abuse, secure the Service | Legitimate interests; legal obligation |
| Keep accounting and tax records | Legal obligation |
| Service emails (order confirmation, expiry reminders) | Performance of a contract; legitimate interests |
| Marketing emails (offers, renewals) | Consent, or legitimate interests where permitted; you can opt out at any time |
| Analytics and site improvement | Consent |
3. Who we share data with
- Payment providers (NOWPayments) to process payments and prevent fraud.
- AI providers (Google Gemini, Groq) process the messages you type in the live chat to generate replies.
- Hosting, email and customer-support tools that process data on our behalf (for example website hosting, email delivery, live chat and Telegram) under data-processing terms.
- Analytics providers (for example Google Analytics 4 and Google Search Console).
- Professional advisers and authorities where required by law or to protect our rights.
We do not sell your personal data, and we do not “share” it for cross-context behavioural advertising as defined in California law.
4. International transfers
Our providers may process data outside your country, including in the United States. Where required, we use safeguards such as the EU Standard Contractual Clauses, the UK International Data Transfer Addendum or an adequacy decision.
5. How long we keep data
- Order and tax records: as long as tax and accounting law requires.
- Account and login data: while your subscription is active and for 12 months after, then deleted or anonymised.
- Support messages: 24 months.
- Analytics data: up to 14 months, according to the tool settings.
- Marketing: until you unsubscribe.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your data, to object to or restrict processing, to withdraw consent at any time, and to complain to a regulator. Residents of California can also ask what personal information we collect, use and disclose, can ask us to delete it, and are protected from discrimination for exercising rights. Residents of Canada can ask for access and correction under PIPEDA and applicable provincial laws.
To exercise a right, email support@trivostream.com. We may need to verify your identity and will reply within the time the law requires (generally 30 to 45 days).
Regulators: for the UK, the Information Commissioner’s Office (ICO); for the EU, your national data protection authority; for Canada, the Office of the Privacy Commissioner of Canada. If you live elsewhere, you can contact the data protection authority in your country.
7. Cookies and analytics
We use essential cookies (cart, checkout, security and the live chat session). With your consent, we also use Google Analytics 4 to understand how the Site is used: it sets analytics cookies and sends usage data (pages viewed, approximate location, device and browser type) to Google. A banner on your first visit lets you accept or reject analytics; until you accept, Google Analytics runs without analytics cookies. You can change your choice at any time with the “Cookie settings” link in the footer. You can also install Google’s opt-out browser add-on.
8. Security
We use measures such as HTTPS, access controls and regular backups. No system is completely secure. Tell us at once if you suspect a problem with your account.
9. Children
The Service is for adults aged 18 and over. We do not knowingly collect data from children. If you think a child has given us data, contact us and we will delete it.
10. Changes
We may update this policy and will post the new date on this page. For significant changes, we will notify you by email where we can.
11. Contact
TrivoStream, support@trivostream.com.