Refund Policy

Effective date: November 15, 2026

7-day refund

If you are not satisfied with TrivoStream, you can ask for a full refund within 7 days of your purchase. You do not need to give a reason. This applies to every plan (1, 3, 6 and 12 months, with 1, 2 or 3 connections). The only exception is an account we suspended or ended for a breach of the Terms of Service.

The 7 days start on the day your payment is confirmed.

Free trial

Try the Service first with our free 24-hour trial. The trial is free, so there is nothing to refund.

How to request a refund

1. Email support@trivostream.com within 7 days of your purchase.
2. Include your order number, the email address used for the order and the wallet address for the refund.
3. We confirm your request by email.

How refunds are paid

• We refund in the cryptocurrency you paid with, to a wallet address you give us. The refunded amount is the USD price you paid, converted to that cryptocurrency at the time of the refund.
• We process approved refunds within 3 business days. The blockchain network may need additional time before the money shows in your wallet.
• After a refund is paid, the subscription and its login details are cancelled.

After 7 days

After 7 days, the purchase is not refundable on request. If a technical problem on our side prevents you from using the Service and our support cannot fix it, contact us: we will look at your case in good faith.

Your legal rights

This policy is in addition to, and does not limit, any right you have under consumer law where you live, such as statutory rights for faulty digital content or services.

Payment disputes

Please contact us before you open a dispute or complaint with your payment provider. We will respond quickly and work to solve it, including through a refund when this policy applies.

Contact

TrivoStream, support@trivostream.com