IPTV subscription FAQ

An IPTV subscription lets you watch TV over your internet connection instead of a cable or satellite box. With TrivoStream you choose a plan length, pick 1, 2 or 3 screens, pay, and receive your login by email. Read more: what IPTV is and how it works.

Each plan includes 1, 2 or 3 simultaneous connections, depending on the option you choose at checkout. One connection is one screen watching at the same time, so with 2 connections two devices can stream together, for example the living room TV and a phone. More connections cost more, and the price updates on the plan cards.

Yes. Ask within 7 days of your purchase and you get a full refund, with no reason needed. Write to support@trivostream.com with your order number. Read the full refund policy.

Pick how long you want to subscribe (1, 3, 6 or 12 months) and how many screens can watch at the same time (1, 2 or 3). The longer the plan, the lower the price per month.

After your payment is confirmed, we send your login details by email. If nothing arrives, check your spam folder, then write to support@trivostream.com with your order number.

Email support@trivostream.com and include your order number so we can find your account quickly.

TrivoStream is built for customers in Europe, the United Kingdom, Canada and the United States. The site and support are in English.

Yes. TrivoStream offers a free 24-hour trial with no payment. Request it on the free trial page and your trial login details arrive by email. The terms allow one free trial per customer, household and device. The trial ends after 24 hours and does not turn into a paid subscription unless you place an order.

The available payment options are shown at checkout. If you have a question about paying, write to support@trivostream.com or open the live chat.

No. Subscriptions do not renew automatically. A renewal is a new order at the price shown at that time. Your plan ends on its date unless you place a new order. Prices can change for future orders, and a change does not affect a subscription you have already paid for.

TrivoStream works with player apps on common devices: smart TVs, phones, tablets, computers, and popular TV boxes and sticks. Step-by-step setup guides cover Fire TV Stick, Android TV and Google TV, and Samsung and LG smart TVs, with short steps for Apple devices and computers.

Open the setup guide for your device, install an IPTV player app, and sign in with the login details from your trial or purchase email. If you get stuck, email support@trivostream.com or open the live chat and we will help you. New to IPTV? Read what IPTV is.

You can ask support. Contact us through the live chat or at support@trivostream.com with your order number, and support will tell you what is possible for your order.

Xtream Codes uses a Server URL, a Username and a Password. M3U is a single playlist link. Most player apps accept Xtream Codes, and TrivoStream suggests it first because it needs three simple fields. Use the M3U link in players that only accept a link, such as VLC.

Confirm your internet connection is stable (a wired connection or a strong Wi-Fi signal helps), close and reopen the app, restart your device, and make sure you are not streaming on more screens at once than your plan allows. If it still does not work, email support@trivostream.com or open the live chat with your device type and what you see.

Yes. You can install a player on as many of your devices as you like. How many can stream at the same time depends on the connections in your plan: 1, 2 or 3. Members of your household may use it within that limit. Your login is personal, so do not share, publish or resell it.